Privacy policy

VELLORUS is responsible for this store and website, including all related information, content, features, tools, products, and services, with the goal of offering you, the customer, a personalized shopping experience (the “Services”). VELLORUS is developed using Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In case of conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared, as described in this Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can be associated with you or another person. Personal information does not include data collected anonymously or that has been decoupled from the identity of the data subject, so that it cannot identify or be associated with you. We may collect or process the following categories of personal information, including inferences obtained from that information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card numbers, debit card and financial account numbers, payment card information, bank account details, transaction information, payment method, receipts, and other payment-related information.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including the items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

Communications with us including the information you provide when you communicate with us, such as when you contact our customer service.

Device information including information about your device, browser, or network connection, your IP address, or other unique identifiers.

Usage information including information about your interaction with the Services, such as when and how you access or browse them.

  • Sources of Personal Information

    We may collect personal information in the following ways:

    Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

    Automatically, through the Services, including your device when you use our products or services or visit our websites, and through cookies or similar technologies.

    From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

    From our partners or third parties.

How we use your personal information

Depending on how you interact with us or which services you use, we may use your personal information for the following purposes:

To provide, personalize, and improve the Services. We use your personal information to offer Services to you, which includes fulfilling the contract, processing your payments and orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for order shipments, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending promotional, advertising and marketing communications by email, text message or mail, as well as displaying online advertisements about products or services, both on our Services and on other websites, including based on items you have already purchased, added to your cart or other activities performed on the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your safety, avoid sharing your username, password, or any login information with others.

    Communicating with you. We use your personal information to provide customer support, respond to your requests, provide efficient services, and maintain our business relationship with you.

How we share your personal information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, as set out in this Privacy Policy. These circumstances include:

  • With Shopify, manufacturers, and other partners who provide services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).

 

We use business and marketing partners to offer you marketing and advertising services. For example, we use Shopify to enable personalized advertising with third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policy notices. Depending on your location, you may have the right to request that we do not share your information to display personalized ads and marketing campaigns based on your online activity across different websites and merchants. You can request that your data not be used for these purposes here.

When you authorize, request, or consent to us sharing certain information with third parties, for example, for sending products or when using social media widgets or login integrations.

With our affiliates or other companies in the same economic group.

In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce the terms of service or current policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify


The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries different from your place of residence, to provide and improve the Services for you. In addition, to help protect, expand, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

In these cases, Shopify is responsible for processing this personal information, including responding to your requests related to exercising your rights regarding the use of this information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, please visit Shopify's Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here [Link to Shopify's Privacy Policy

Third-Party Sites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access these links to websites that are not affiliated with or controlled by us, we recommend that you review the privacy and security policies, as well as the terms and conditions of those third parties. We do not guarantee or assume responsibility for the privacy or security practices of these websites, including the accuracy, integrity, or reliability of the information they make available. The information you share in public or semi-public environments, such as third-party social networks, may also be viewed by other users of the Services and/or these platforms, without any limitation of use by us or third parties. The inclusion of these links in the Services does not, in itself, represent any endorsement of the content of these platforms or their owners and operators, unless expressly indicated in the Services themselves.

Security and Retention of Your Information

Although we adopt appropriate security measures to protect your personal information, no system is completely infallible. Therefore, we cannot guarantee “absolute security.” Furthermore, data transmitted to us may not be protected during transit. For this reason, we recommend that you avoid sending sensitive or confidential information through insecure means.

The period for which we retain your personal information may vary depending on several factors, including the need to keep your account active, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your rights and choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, Shopify may refuse your request as permitted by law.

Right to erasure. 

  • You may have the right to request that we erase the personal information we hold about you.

    Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.

    Right to data portability. You may have the right to receive a copy of your personal information and to request that it be transferred to a third party, under certain circumstances and with some exceptions.

  • Right to opt out of sale or sharing for targeted advertising purposes. Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information, as well as the right to object to the use of your information for purposes considered “targeted advertising,” as defined by applicable privacy laws. You can request that your data not be used for these purposes here. If you access our site with the “Global Privacy Control” preference signal enabled in your browser, and depending on your location, we will automatically treat this as an opt-out request for the device and browser used to access it. If we are able to associate this device with a Shopify account, we will apply the request to the account as well. To learn more about “Global Privacy Control,” please visit https://globalprivacycontrol.org/. In addition to “Global Privacy Control,” we currently do not recognize other “Do Not Track” signals that may be sent by your browser or device.

  • Managing your communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe option available in the emails themselves. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as notifications about your account or orders placed..

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to contest our decision by contacting us again through the same channels, or to lodge a complaint directly with your local data protection authority.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, as applicable, except where the transfer is to a country considered to have an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email.

comercialvellorus@gmail.com