Terms of service
GENERAL OVERVIEW
We’re glad to have you here at VELLORUS! The terms “we”, “us”, and “our” refer to VELLORUS. VELLORUS is responsible for this shop and website, including all information, content, features, tools, products, and services provided with the purpose of offering you, the customer, a personalized shopping experience (the “Services”). VELLORUS is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any referenced policies (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services—including browsing our online stores or purchasing any of our products or services—you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display accurate representations of our products and services in our online stores. However, please note that colors or product appearance may differ from how they appear on your screen due to the device you use and its settings.
We do not guarantee that the quality or appearance of any products or services purchased by you will meet your expectations or match what is described or shown in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any product to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. VELLORUS reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until VELLORUS confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as VELLORUS may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you through the email, billing address, and/or phone number provided at checkout.
Your purchases are subject to return or exchange only according to our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be indicated in your order confirmation email. Unless otherwise stated, advertised prices do not include taxes, shipping, handling, customs, or import fees.
Prices on our online stores may differ from prices offered in physical stores, online marketplaces, or stores operated by third parties. Occasionally, we may offer promotions that affect pricing and are governed by terms separate from these Terms. If there is a conflict between promotional terms and these Terms, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your account information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) your credit card information is true, correct, and complete;
(ii) you are authorized to use the credit card;
(iii) charges incurred by you will be honored by your credit card company; and
(iv) you will pay all charges incurred at posted prices, including shipping, handling, and all applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control.
Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All Services—including but not limited to trademarks, text, visuals, images, graphics, product reviews, videos, audio, and the design and arrangement of these elements—are owned by VELLORUS, its affiliates, or licensors and are protected by U.S. and international patent, copyright, and intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works, display, perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants you rights under any patent, trademark, copyright, or other intellectual property belonging to VELLORUS, Shopify, or any third party.
Unauthorized use of the Services may violate federal or state intellectual property laws. All rights not expressly granted are reserved by VELLORUS.
VELLORUS names, logos, product names, designs, and slogans are trademarks of VELLORUS or its licensors. Shopify names and logos are trademarks of Shopify. All other names and logos appearing in the Services are trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to third-party tools offered as part of the Services, which we do not monitor or control.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We are not liable for your use of optional third-party tools.
Use of such tools is entirely at your own risk, and you should ensure you understand the terms under which those tools are provided by the relevant third parties.
We may also introduce new features and tools in the future; such additions will also be considered part of the Services and subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include materials or links to third-party websites (including embedded third-party features). We are not responsible for examining or evaluating content or accuracy of third-party materials or websites.
Accessing third-party websites is at your own risk. We are not liable for damages related to such access or to purchases or use of third-party products, services, or content.
Review third-party terms and policies carefully before making transactions. Complaints or concerns regarding third-party products should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
This store is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made on our store are solely between you and VELLORUS.
By using the Services, you acknowledge and agree that Shopify is not responsible for any part of transactions between you and VELLORUS, including injuries, damages, or losses from purchased products or services.
You expressly release Shopify and its affiliates from all claims, damages, and liabilities related to your transactions with VELLORUS.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK], and some information may also be subject to Shopify’s Privacy Policy, available here.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and usage to provide and improve the Services.
Please refer to our Privacy Policy [LINK] for full details on how your personal data is handled.
SECTION 11 – FEEDBACK
If you submit, upload, publish, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.
You represent and warrant that you have all rights necessary to provide such Feedback; have disclosed any compensation tied to it; and that your Feedback complies with these Terms.
We may remove any Feedback we deem unlawful, offensive, defamatory, threatening, or otherwise objectionable.
You agree that your Feedback will not violate any third-party rights or contain harmful or misleading content. You may not impersonate others or provide false information.
You are solely responsible for your Feedback.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or availability.
We reserve the right to correct such errors and update or cancel orders at any time without notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services:
(a) for unlawful or malicious purposes;
(b) to violate any local or international laws;
(c) to violate intellectual property rights;
(d) to harass, abuse, insult, or harm others;
(e) to transmit misleading information;
(f) to upload material violating these Terms;
(g) to send spam or unsolicited messages;
(h) to impersonate others;
(i) to engage in behavior that restricts others from using the Services.
You also agree not to:
(a) upload viruses or harmful code;
(b) copy, resell, or exploit any part of the Services;
(c) collect personal data of others;
(d) scrape or crawl the Services;
(e) interfere with security features.
We reserve the right to suspend or terminate your account if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services at any time, without notice. You remain responsible for all charges incurred up to the date of termination.
Sections regarding Intellectual Property, Feedback, Warranties, Liability, Indemnification, and others will survive termination.
SECTION 15 – WARRANTY DISCLAIMER
The information provided through the Services is for general informational purposes only. We do not guarantee accuracy or completeness, and reliance on such information is at your own risk.
EXCEPT AS EXPRESSLY STATED BY VELLORUS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
Some jurisdictions do not allow disclaimers of implied warranties; therefore, these limitations may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELLORUS, SHOPIFY, AND THEIR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR REPLACEMENT COSTS.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless VELLORUS, Shopify, and their affiliates from claims arising from your violation of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is determined to be unlawful or unenforceable, the remaining provisions will continue to be valid and enforceable.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any part of these Terms does not constitute a waiver.
These Terms, along with our policies, constitute the entire agreement between you and us.
SECTION 20 – ASSIGNMENT
You may not transfer these Terms without our consent. We may assign or transfer them without notice.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by the laws and courts of the jurisdiction where VELLORUS is headquartered. You consent to such jurisdiction.
SECTION 22 – HEADINGS
Section titles are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO THE TERMS
You may review the most current version of the Terms at any time on this page.
We reserve the right to update or modify these Terms at our discretion. Continued use of the Services constitutes acceptance of any changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to
comercialvellorus@gmail.com